Return

Returns & Exchanges

We want you to be satisfied with your BOKMAN purchase. If you need to request a return or exchange, please review the information below and contact us before sending any item back.

Return Eligibility
Returned products should be in appropriate condition and include the original product, accessories, manuals, and packaging when applicable. Eligibility may depend on the condition of the product, the reason for the return, and the time elapsed since delivery.

How to Request a Return
Please contact us at support@bokmanev.com before returning any product. Include your order number, the product you purchased, and the reason for the return.

We will provide return instructions after reviewing your request.

Do Not Send Returns Without Authorization
Please do not send products to any address without receiving return instructions from BOKMAN first. Unauthorized returns may be delayed or may not be processed correctly.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and photos or other relevant information when available.

Refunds
Once an approved return is received and inspected, we will process the applicable refund according to the return outcome. Refund timing may also depend on your original payment method and financial institution.

Return Shipping Costs
Responsibility for return shipping costs may depend on the reason for the return. We will confirm the applicable return instructions when your request is reviewed.

Exchanges
If you would like to exchange a product for another model or specification, contact us before returning the item so we can confirm availability and the appropriate process.

Questions About Returns
For return or exchange questions, contact us at support@bokmanev.com